Uber Rolls Out ChatGPT Work To All 30,000 Employees

Uber has expanded its partnership with OpenAI, deploying ChatGPT Work to its entire global workforce of 30,000 employees following an initial pilot.

NationPulse Desk

Oct 22, 2026 · 9:00 PM 2 min read

Key takeaways

Uber and OpenAI announced an expansion of their partnership on Thursday.

Uber is rolling out ChatGPT Work to its entire global workforce of 30,000 people.

ChatGPT Work was introduced in July as an enterprise-focused AI agent.

Uber previously piloted the tool with 1,000 employees earlier this year, where 80% of early adopters were non-engineers.

Uber did not disclose the financial cost of the new chatbot rollout.

On Thursday, Uber and OpenAI revealed an expanded collaboration. The ride-sharing company confirmed that its full global staff of about 30,000 people will begin using ChatGPT Work.

Introduced in July, ChatGPT Work functions as an enterprise artificial intelligence agent designed for corporate teams to integrate into different workflows.

Earlier this year, Uber tested the tool with a smaller group of 1,000 employees before deciding to roll it out company-wide.

Employees from multiple departments, such as finance, product, and operations, participated in the initial test phase. Sumanth Sukumar, the vice president of engineering at Uber, noted that roughly 80 percent of those early users did not work in engineering.

"They used it for a wide range of tasks: analyzing complex data from our operations to identify trends and develop recommendations; localizing training materials for different markets and languages; and building personalized interactive dashboards to manage their daily work," he stated.

Despite adopting the technology widely, the firm has not strictly defined every way staff members must use it. Sukumar explained that their strategy involves providing strong artificial intelligence tools while allowing departments freedom to test them. He added that earlier in the year, 30 artificial intelligence engineers spent two weeks embedded with various teams to automate major job functions, demonstrating the potential of combining technical knowledge with job-specific expertise.

The company kept financial details private, omitting the exact cost of the new chatbot deployment. Sukumar mentioned that the business will monitor staff usage, workflow creation, and efficiency gains to shape future artificial intelligence integration. According to Uber, OpenAI collaborated closely to help integrate the software.

To compete with rival Anthropic, OpenAI has rapidly expanded its corporate offerings. Although initially recognized for consumer products, the creator of ChatGPT has attracted a strong business following while competing firms face challenges keeping pace.

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