The Federal Tax Ombudsman introduced a fresh Code of Conduct for secretariat staff and advisors, ordering them to prevent needless delays in addressing grievances while maintaining high levels of honesty, fairness, openness, and duty. Federal Tax Ombudsman Zafar Hijazi stated plainly that foot-dragging and avoidable delays in processing complaints will face zero tolerance. During a gathering of staff and advisors from all over the country at the FTO Secretariat, Hijazi unveiled the updated ethical framework designed to guarantee equitable and prompt grievance handling while boosting organizational openness and responsibility.
FTO Introduces New Code of Conduct
The updated rules instruct advisors to carry out their tasks freely, free from pressure, prejudice, or outside sway, and to steer clear of conflicts of interest. They must look into grievances thoroughly and impartially, grounding their suggestions and conclusions on proper files and applicable rules. The guidelines also order advisors to cut out redundant paperwork, demands for extra papers, postponements, and administrative lag, though thorough inquiries and adherence to legal rules must stay vital for prompt rulings. Furthermore, advisors must treat citizens, taxpayers, and their agents politely, follow proper laws, and offer necessary help to complainants. Staff must also keep physical and digital official files secure and private. All assigned advisors must sign a formal confirmation showing they have read, grasped, and agreed to follow the rules completely.
FTO Chief Warns Against Procrastination
During the gathering, Hijazi stated that the agency's main goal was delivering prompt relief to citizens, requiring staff to act honestly, faithfully, and with commitment. He pointed out that staff must now operate according to professional standards and duties, moving away from old habits and careless methods. Hijazi noted that institutional work had bettered conditions and greater efficiency raised public trust, repeating that delays have no place in grievance settlement.
Advisors to Be Personally Accountable
Talking to the advisors, Hijazi stated that every single advisor answers directly for their own choices. He mentioned that he will look over cases himself down the line, though liability for every ruling stays with the person who issued it. He underlined the need to grasp grievances properly and rule strictly using the law and official files. The FTO chief added that the advisor job holds heavy duty and respect, telling them to reach out to him directly if they need direction.
